Service Designer - Cross-Functional Teams

<p class="MsoNormal"><span>Are you a service designer who wants to dig into complex customer journeys and grow your craft alongside experienced practitioners? Do you bring structure and curiosity to your work, and find real motivation in the space where user needs and business goals meet? Then this role might be exactly what you are looking for.</span></p><p class="MsoNormal"><span>We are looking for a service designer to join a cross-functional team in our Technology & Innovation Division. You will work across product teams and alongside stakeholders from different parts of the organisation, helping us understand and improve how our users and customers experience DFDS online.</span></p><p class="MsoNormal"><span><strong>About the role</strong></span></p><p class="MsoNormal"><span>You will become part of a team that works to make sense of how customers behave online. We build the data foundation, automation, and insight capabilities that help DFDS understand its users and act on that understanding. In practice, that means we sit at the intersection of data, technology, and human behaviour.</span></p><p class="MsoNormal"><span>You will work across product teams and with stakeholders from different parts of the organisation. Your work will be grounded in research and structured methods. You will work closely with a more senior service designer, who will guide the direction of the work and support your growth along the way.</span></p><p class="MsoNormal"><span>Beyond your immediate team, you will also become part of one of two design chapters at DFDS, a close-knit professional community of 12 Product and Service Designers. The chapter is where we deep dive into our craft and where people challenge and learn from each other.</span></p><p class="MsoNormal"><span>Exciting challenges and responsibilities you can expect in this role:</span></p><ul><li class="MsoNormal"><p><span>Plan and run user research independently, including respondent recruitment, survey design, and quantitative data analysis, and translate your findings into service design decisions</span></p></li><li class="MsoNormal"><p><span>Apply core service design methods such as journey maps, stakeholder maps, and service blueprints</span></p></li><li class="MsoNormal"><p><span>Work independently in our preferred tools to communicate service flows and ideas</span></p></li><li class="MsoNormal"><p><span>Involve stakeholders and team members throughout your work, co-creating solutions and building alignment</span></p></li><li class="MsoNormal"><p><span>Contribute to documentation and templates, applying established patterns for consistency</span