Senior Operations Analyst

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members across UK and India
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE TEAM:

The Operations team is owning and managing processes in the area. It is working in collaboration with other teams to deliver new products and features. The Operations team overseas and is responsible for the “live” production of each product ensuring its smooth operation. Positioned at the intersection of Product, Engineering and Data teams, we ensure swift delivery of new products and features, data driven decisions, and support best member experience and operational efficiency for all existing products. Our responsibilities include process management, risk management, vendor and partner management, operational setup, business readiness, post-launch performance monitoring and quality assurance. We aim to scale development capabilities, continually improve the credit experience for our members, and drive revenue growth.

ABOUT THE ROLE

The Senior Operations Analyst role involves collaborating with various teams, including member support, financial crime, finance, tech, product, and external suppliers. He/she will be supporting the achievement of business goals while living Tide values: putting members first, working as one team, and being data-driven.

Tasks for the Senior Operations Analyst include, but are not limited to:

• Ensuring smooth operation of processes relevant to the area.
• Defining appropriate performance monitoring metrics, monitoring them and reporting on the performance of existing processes.
• Analysing operat