Senior Executive, Guest Relations

Job Summary

The Senior Executive, Guest Relations delivers a welcoming, professional and well-coordinated experience for guests, VIPs, visiting delegations and stakeholders of the Football Association of Singapore (FAS). Reporting to the Senior Manager, General Secretary’s Office, the role combines guest relations and hospitality with protocol support, match-day and event duties, and daily front desk administration.

The role suits a service professional who brings confidence, discretion and composure to guest interactions. It offers opportunities to apply airline or hospitality experience in a sporting organisation and develop capabilities in official visits, VIP services and event coordination.

Job Description

Guest Relations and Hospitality

• Serve as a professional first point of contact for visitors, guests and stakeholders, providing a warm welcome and attentive service.
• Coordinate visitor appointments, registration, meeting-room bookings and access arrangements with the relevant internal teams.
• Prepare reception areas, meeting rooms and hospitality spaces, ensuring refreshments, materials and guest requirements are ready before arrival.
• Anticipate guest needs, respond to requests and handle initial feedback or complaints calmly, escalating sensitive or unresolved matters appropriately.

VIP Services, Match Day and Event Support

• Support the planning and delivery of VIP visits, official meetings and delegation programmes under the direction of the Senior Manager.
• Prepare guest lists, attendance confirmations, name cards, seating arrangements and briefing materials, checking names, designations and special requirements carefully.
• Assist with guest reception, registration, VIP Reception, seating and movements in accordance with approved programmes and protocol instructions.
• Coordinate assigned guest arrangements with operations, security, venue and hospitality teams, following approved access and movement plans.

Front desk and Office Administration

• Manage incoming calls, general email enquiries and correspondence, directing matters accurately to the appropriate departments.
• Maintain visitor logs, contact directories, guest records and administrative documents accurately and securely.
• Arrange mail, deliveries and courier services, and monitor office, pantry and hospitality supplies, supporting procurement and replenishment through established procedures.
• Keep reception and shared meeting spaces organised and presentation-ready and provide administrative and logistical support for GSO activities and assigned projects.

Job Requirements

• Minimum GCE A Level, Diploma or equivalent qualification.
• Relevant experience in guest relations, hospitality, VIP services or a comparable customer-facing role.
• Demonstrated ability to provide attentive service, handle varied guest needs and remain composed when priorities change.
• Professional presentation, clear spoken and written communication, and confidence engaging senior stakeholders and guests from diverse backgrounds.
• Strong organisation and attention to detail, with the ability to coordinate arrangements, follow through on commitments and work collaboratively.
• Sound judgement, discretion and respect for confidential information.
• Proficiency in Microsoft Word, Excel, PowerPoint and email, with willingness to learn administrative and guest-management systems.
• Experience supporting VIP guests, premium service or official events would be an advantage. Willingness to learn and follow FAS protocol procedures is essential.
• Able to perform both guest-facing and administrative duties, including occasional evening and weekend work for matches, events and official visits