Retail Operations Manager

<p><strong>About TOTEME</strong></p><p>TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style.</p><p>With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces.</p><p>TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.<br></p><p><span><strong id="docs-internal-guid-410a748a-7fff-4b69-5eea-5726e0116e64">The role</strong></span></p><p><span>TOTEME is looking for a Retail Operations Manager to join our team in Stockholm full time. In this role, you will lead global retail operations across our stores, ensuring operational excellence, supporting business growth, and leading a team of two Retail Operations Specialists.</span></p><p><span>As the operational link between stores and headquarters, you will partner closely with Supply Chain, Buying, Planning, E-Commerce, Tech, Finance, Production, and Store Development to optimize processes, improve systems and support store performance. You will be part of the commercial department and report to the Retail Directo<strong id="docs-internal-guid-410a748a-7fff-4b69-5eea-5726e0116e64">r.</strong></span></p><p><span><strong id="docs-internal-guid-410a748a-7fff-4b69-5eea-5726e0116e64">Responsibilities</strong></span></p><ul><li><p><span>Lead, coach and develop the Retail Operations team.</span></p></li><li><p><span>Drive operational excellence and consistent execution across all stores.</span></p></li><li><p><span>Drive the global operational setup and readiness for all new store openings.</span></p></li><li><p><span>Oversee store operations, KPIs, costs and identify improvement opportunities.</span></p></li><li><p><span>Oversee store technology, maintenance and key operational vendor relationships.</span></p></li><li><p><span>Plan and execute operational initiatives, including product launches, promotions, price changes and new store openings.</span></p></li><li><p><span>Support stores in resolving operational and system-related challenges, both remotely and on-site.</span></p></li><li><p><span>Partner with Tech to optimize retail systems, including POS, OMS, and inventory man