About the role
From the employer’s listing · Ashby · posted 2 October 2026
About This Role Hi, I’m Casey, Head Customer Success Management and Customer Education at Ashby. I’m thrilled to be hiring our first EMEA-based Recruiting Operations Consultant to support Strategic, Mid-Market, and Startup customers in the EMEA region. In this role, you’ll be part of the Customer Education team, blending 1:1 customer consulting, CSM enablement, and educational content creation to scale advanced recruiting operations expertise, strengthen CSM RecOps literacy, and help customers achieve measurable recruiting outcomes. You’ll also collaborate with Professional Services to scope and deliver paid consulting engagements (SOWs), helping shape and evolve offerings such as Process Optimization and Fractional RecOps — and, when needed, building reports or processes on behalf of customers to support their goals. Day-to-day, this looks like: Delivering high-impact consulting via RecOps Connects (complimentary 1:1 engagements) and paid engagements, focused on recruiting strategy, analytics interpretation, and operational best practices. Partnering with AEs, CSMs, and Professional Services to scope, sell, and deliver paid consulting engagements using the RecOps SOW framework. Translating 1:1 consulting insights into scalable education — Academy courses, guides, webinars, and segment-specific playbooks — that go beyond “how” to explain “why.” Contributing to advanced product education (e.g., interpreting Quality of Hire dashboards, building analytics strategies) and shaping our most sophisticated Customer Education offerings. Partnering closely with the Product Team to distill your observations into tangible feedback. Enabling CSMs on foundational RecOps strategies and tactics. You Could Be a Great Fit If You have hands-on experience with Ashby’s product and are excited by the power it offers Talent Acquisition teams. You love helping customers learn — supporting them as they grow into power users. You are an excellent communicator, skilled at clear and concise facilitation. You can navigate a range of stakeholders (e.g., Heads of Talent vs. recruiters) and help them align on shared goals. You’re comfortable working across a spectrum of complexity — from solving simple interview plan questions to building advanced Quality of Hire reporting strategies. You excel at holding stakeholders accountable, setting clear expectations, and facilitating alignment. You are proactive about defining boundaries — enabling CSMs to own foundational RecOps work so you can focus on high-leverage contributions. You are skilled at enabling others, whether in 1:1 sessions or group settings. You have deep empathy for customers and can translate their feedback into actionable insights that shape internal priorities and product direction. You have 2+ years experience in recruiting operations, analytics, and process design — and enjoy helping others level up in these areas. You Might Not Be a Great Fit If: You prefer rigid structure and are uncomfortable with ambiguity o