Operations Support Specialist

<p> <strong>Headquarters:</strong> Casper, Wyoming, USA <br /><strong>URL:</strong> <a href="https://evolvepeptides.com/">https://evolvepeptides.com/</a> </p> <p><strong>Evolve Peptides</strong> is a US-based e-commerce company supplying research peptides to researchers and laboratories across the United States. Every batch is third-party tested, orders ship same day from our fulfillment center in Florida, and the whole operation runs on a small, fast-moving remote team.</p> <p>We are hiring an <strong>Operations Support Specialist</strong> to keep orders, inventory, customer chats and automations running smoothly every day. You will work directly with the founders and our operations team.</p> <h3>The basics</h3> <ul> <li><strong>Pay:</strong> $12 USD per hour</li> <li><strong>Hours:</strong> Full-time, 40 hours per week, Monday to Friday, US Eastern business hours (9-5)</li> <li><strong>Engagement:</strong> Independent contractor, long-term</li> <li><strong>Location:</strong> Fully remote. We are only considering candidates based in South Africa, Latin America, or Eastern Europe.</li> </ul> <h3>Key responsibilities</h3> <ul> <li>Coordinate order processing, shipping, and fulfillment operations</li> <li>Manage client chats, respond to inquiries, and provide timely, professional customer support</li> <li>Maintain order trackers, inventory records, and CRM data</li> <li>Monitor inventory levels, resolve discrepancies, and assist with monthly inventory projections</li> <li>Create product labels and manage product information across ordering platforms</li> <li>Monitor, maintain, and troubleshoot automated workflows using Zapier</li> <li>Update online order forms, product mappings, and WooCommerce listings</li> <li>Investigate shipping issues, returns, and fulfillment discrepancies</li> <li>Assist operations and account managers with administrative tasks and special projects</li> <li>Identify opportunities to improve workflows and operational efficiency</li> </ul> <h3>Qualifications</h3> <ul> <li>Previous experience in operations support, e-commerce, fulfillment, customer support, or a similar role</li> <li>Strong organizational skills and exceptional attention to detail</li> <li>Proficiency with Google Workspace, particularly Google Sheets</li> <li>Experience with Zapier, WooCommerce, Canva, or similar platforms preferred</li> <li>Strong technical aptitude and problem-solving skills</li> <li>Ability to work independently, manage multiple priorities, and adapt to new systems</li> <li>Proactive, dep