Manager, Account Manager

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

Join the Account Management team to grow Flexport’s book of business across Singapore and Malaysia by deepening our existing client relationships. This is a dynamic, collaborative role: you’ll own the long-term relationship for a portfolio of clients, uncover new opportunities in their supply chains, and lead a team of Account Management who do the same.

You will:

• Lead the business growth plan related to the book of business in terms of generating sales leads, transforming leads to opportunities and developing solutions for clients.
• Use your advanced knowledge of the client’s business goals, the industry, and Flexport’s services and solutions to proactively close and deliver new solutions that empower the client and deepen the client relationship.
• Serve as the client’s trusted advisor, advocating for their needs with internal stakeholders and finding win-win solutions for the client and for Flexport.
• Use regular client touch points and business reviews to help clients understand the value they are realizing and to capitalize on new opportunities to deepen the relationship and improve client retention.
• Manage and mentor your Account Managers: hold them accountable for performance and growth, coach them through difficult client conversations and cross-functional escalations, and help them identify new opportunities within their accounts.
• Teach the fundamentals of account management, and support each AM’s development with regular feedback and career growth recommendations.
• Work cross-functionally across Supply Chain Operations, Procurement, Account Solutions, Implementation, Industry SMEs, and Trade and Financial Services teams to develop and execute on the client strategy in a deliberate way that maximizes the client’s outcomes.
• Proactively monitor the client’s health to identify opportunities to improve client outcomes and ensure that Flexport meets its business objectives.
• Ensure high product