Lead Solutions Engineer, POC Operations

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

About the Role

The Lead Technical Program Manager, Customer POCs owns the POC program for Braze's Solutions organization — the process,

This is an individual contributor role focused on program design and operations: you'll set the standards, cadence, and

Key Responsibilities

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Program Design: Define the end-to-end POC methodology — intake criteria, standard timelines, and exit/success criteria —

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Resourcing Model: Build and maintain the resourcing and capacity-planning model that matches POC demand to available tec

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Operating Cadence: Run the recurring intake, status, and review cadence across all active POCs, giving Sales and Solutio

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Risk & Escalation Framework: Design the risk and escalation process the team uses to flag scope creep, resourcing gaps,

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Playbooks & Enablement: Build and maintain repeatable POC playbooks, templates, and tooling for the technical team to us