Junior IT Support Specialist

<p><span>Ready to turn “Have you tried turning it off and on again?” into a career? We’re looking for a Junior IT Support Specialist who loves solving problems, keeping data clean, and helping people get back to work.</span></p><p><span>This is a remote, front-line IT role where you’ll tackle everyday support requests, troubleshoot platform issues, and help keep systems and facility data accurate. If you’re organized, tech-curious, and comfortable juggling a few moving pieces, you’ll fit right in.</span></p><hr><p><strong>About the Company: </strong><span>This is a </span><em>full time role</em><span><em> </em>with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.</span></p><p></p><p><strong>Location:</strong><em> LATAM - </em>Fully Remote<strong><br></strong></p><p><strong>Your Mission: Day to Day Responsibilities</strong></p><ul><li><p><span>Own routine IT support requests, from account setup and password resets to permissions and platform access.</span></p></li><li><p><span>Troubleshoot common account and system issues and escalate more complex problems when needed.</span></p></li><li><p><span>Perform recurring system and data audits to spot discrepancies and keep information accurate.</span></p></li><li><p><span>Partner with facility managers to track down missing information and resolve data issues.</span></p></li><li><p><span>Update systems and tracking documents with verified changes and audit findings.</span></p></li><li><p><span>Follow established IT processes, security policies, and documentation standards.</span></p></li></ul><p><strong>Your Toolbox: Skills to be Successful</strong></p><ul><li><p><span>Experience in customer service, help desk, or IT support is a plus.</span></p></li><li><p><span>Comfortable learning new software and navigating multiple platforms.</span></p></li><li><p><span>Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff.</span></p></li><li><p><span>Clear and confident written and verbal communication skills.</span></p></li><li><p><span>Comfortable working with facility managers, vendors, and internal teams.</