About the role
From the employer’s listing · PATH INFOTECH PTE. LTD. · posted 5 October 2026
Role and Responsibilities
- Improve IT Operation business process and documentations.
- Triage of issues, including logging, tracking, routing and categorizing of reported incidents and service requests.
- Support users and provide resolution for L1 issues, including common problem / issue in FAQ, inquiries and essential troubleshooting tasks.
- Managing of the service desk common mailbox.
- Prepare monthly report and support User Access Matrix review.
- Communication of operation matters to stakeholders (e.g. System downtime, New implementations)
- Years of Experience: At least 4 - 5 years’ experience in business analysis, system support, development, implementing system and maintaining IT systems
Requirements / Qualifications
Requirements / Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment.
- Have experienced in using AWS services.
Skills mentioned
Service Desk ManagementTeamworkUser SupportDevelopmentSystem SupportAmazon Web ServicesIT systems implementationTroubleshooting ProceduresInformation TechnologyComputer ScienceStakeholder EngagementIncident Reports