About the role
From the employer’s listing · Flexport · posted 18 September 2026
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Your responsibilities as a Global Operations Associate include, but are not limited to the following:
- Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.
- Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
- Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.
- Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed
- Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.
- Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc)
- Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region).
- Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements.
Requirements
- BA/BS Degree or completed professional training as forwarding agent ([local degree/certification if applicable]).
- 2+ years of experience in operations, logistics or freight forwarding
- Able to adapt to new technology and can thrive in a fast paced environment.
- Effective time management. Be able to properly prioritize and manage a large volume of tasks.
- Attention to detail.
- Ability to effectively seek and re