Global Aid Account Manager

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

Flexport.org is the humanitarian arm of Flexport. We serve nonprofits, NGOs, and mission-driven organizations that need to move impactful cargo reliably, often into some of the hardest environments to reach. As humanitarian and development needs keep climbing, the supply chain expertise our partners can count on matters more than ever.

You'll own some of Flexport.org's most complex and highest-impact partner relationships. Your accounts span multiple shipping modes and trade lanes: ocean, air, trucking, and customs, and demand real supply chain fluency to navigate well. You won't just manage these relationships, you'll shape them. You bring a strategic point of view to every partner engagement, lead business reviews that drive real decisions, and connect the dots across Flexport's full product suite to help partners do more with what they have. You'll operate with full autonomy, hold a high bar on program growth and retention, and become someone junior teammates turn to for guidance.

You Will

• Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts, including partners with significant program growth potential and high operational intensity.
• Lead RFP bids and contract renewals end-to-end.
• Serve as a true strategic partner to nonprofits, NGOs, and mission-driven organizations, going deep on their supply chain operations to find where Flexport can cut cost, add capability, or move faster.
• Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting. Bring market context, multi-modal insight, and recommendations tailored to each partner's mission and constraints.
• Drive expansion across Flexport's full product suite, consistently meeting or exceeding program growth and retention targets.
• Collaborate with Operations, Pricing, Legal, Trade Lane Management, and other Flexport.org teams on solutions that need internal alignment and creative problem-solving.
• Mentor account teammates: share