Fraud Investigator II

Who We Are

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us.

Your Responsibilities:: Proactive detection and investigation: Conduct investigations into account takeovers, payment fraud, phishing, and organized fraud rings to mitigate immediate and long term impact. Fraud mitigation: Analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect platform integrity. Financial recovery: Proficiently dispute chargebacks, gathering compelling evidence to minimize financial loss and maximize recovery. Identity & Authentication: Analyze identity verification and background checks to ensure user authenticity and platform safety. Incident management: Triage and resolve account safety-related incidents, including flagged content, harrassment, & Terms of Service violations. Account actions: Manage and action appeal requests for deactivated accounts with impartiality and autonomy. Subject matter expert: On all things fraud and identity verification, working cross functionally with other operations partners on enterprise-wise initiatives as needed.

Your Qualifications:: 3+ years of experience in Fraud Operations, Cybercrime, or Identity Services Must be available to work a regular schedule including some holidays, and at least one weekend day per week High school diploma or equivalent

Nice to Have: : Bachelor’s Degree in a related field Used Rover as an owner or a sitter 2+ years in a customer facing support role Experience writing SQL queries CFE Certification 1+ years of experience in Content Moderation Two-sided marketplace experience Understanding of payments process, cybercrime, and fraud techniques

Benefits of Working at Rover.com : Competitive compensation 401k match Long-term incentive plan with a company performance-based cash payout 4 weeks of PTO Competitive benefits package, including medical, dental, and vision insurance Pet benefits, including $1000 toward adopting your first dog or cat Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly Regular team activities performed