Enterprise Account Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE’RE LOOKING FOR

As part of the Braze Enterprise Sales Team, you will partner with Enterprise Account Executives within Braze’s portfolio of clients to ensure they are maximizing value from technology and services in order to develop and grow the relationship. This is a quota-carrying role, with the opportunity to work with some of the largest brands on the planet.

WHAT YOU'LL DO

• Commercially expand customer relationships in collaboration with the Account Executive. You will work in partnership, but have primary responsibility to develop and close those opportunities up to $100K
• Pro-actively analyze customer product usage and identify “white space” within accounts and new business units for cross-sell and upsell opportunities
• Partner closely with Account Executives, Renewals Managers and Customer Success Managers to identify upsell opportunities
• Collaborate with additional internal departments, including but not limited to Solutions Consulting, Implementation & Onboarding, RevOps, Product, Legal and Marketing
• Coordinate resources to drive feature exploration and adoption
• Achieve quarterly upsell and renewals targets
• Occasionally travel for onsite customer engagement, meeting with and selling to existing customers.

WHAT YOU BRING

• 3+ years of experience in Sales or Account Management, SaaS sales, with at least half of that time spent:
• in a quota-carrying role
• working with companies with 2,000+ employees
• Drive, determination and accountability
• Excellent product knowledge and ability to learn a feature-rich applicat