About the role
From the employer’s listing · Aircall · posted 1 May 2026
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation. This is a high-impact leadership role spanning four pillars: Product Security, Infrastructure Security, Detection & Response, and Governance, Risk & Compliance (GRC). You will grow an established team of security engineers, set the technical direction, and partner closely with Engineering, Product, Legal, IT and Finance to embed security deeply across the company. You’ll scale the team through high impact AI engineering across all 4 pillars. You will be both a skilled people manager and a credible technical leader — someone who can roll up their sleeves when needed but who ultimately scales their impact through their team. You bring empathy, clear communication, and a bias for pragmatic security outcomes over security theatre.
Scope of Responsibility: Product Security Own the Secure Software Development Lifecycle (SSDLC) from threat modelling through to production deployment. Secure Agentic development practices by automating threat modeling, code reviews, internal pentesting and vulnerability remediation by building in-house security AI agents. Partner with engineering to embed security reviews, static analysis (SAST), dependency scanning (SCA), and secrets detection into CI/CD pipelines. Lead the Aircall Bug Bounty and Vulnerability Disclosure Program (VDP), triaging and remediating reports with engineering teams. Drive regular penetration testing cycles for web, mobile, and API surfaces;