Director, Program Management (SMB Seller Growth & Success)

Job Description

Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview This role is responsible for driving growth and success across a portfolio of emerging Rocket Growth sellers focusing on SMB Seller Growth & Success. You will combine data-driven insights, seller engagement strategies, educational initiatives, and cross-functional collaboration to improve seller performance, retention, and program adoption. The ideal candidate is highly analytical, customer-obsessed, and passionate about helping entrepreneurs grow their businesses through scalable solutions.

What You Will Do

• Own growth outcomes for a portfolio of Rocket Growth sellers by driving sales, assortment expansion, selection quality, and operational performance improvements.
• Analyze seller performance, business trends, and funnel metrics to identify growth opportunities, mitigate risks, and deliver data-driven recommendations that accelerate seller success.
• Drive seller adoption, retention, and engagement across Rocket Growth programs, tools, and capabilities through targeted growth strategies and lifecycle management.
• Design, execute, and optimize scalable growth initiatives, educational programs, and enablement campaigns that increase seller performance across large seller populations.
• Develop reporting frameworks, dashboards, and experimentation methodologies to measure growth, adoption, retention, and overall business impact while continuously improving program effectiveness.
• Partner cross-functionally with Product, Marketing, Operations, Analytics, and Business Development teams to remove seller friction, influence roadmap priorities, and improve the end-to-end seller experience.
• Represent the voice of emerging sellers across the org