Customer Success Manager, SMB

Customer Success Manager, SMB We help companies get compensation right. What we get paid at work has a massive impact on our lives, and it’s one of the biggest factors in hiring and retaining talent - and yet so many companies struggle to get it right. They simply have no choice but to rely on poor data and unsophisticated tools for their pay decisions. That’s why we created Ravio. We help many of the world’s most innovative and ambitious companies build stronger teams and reach their goals through better compensation. Our real-time data platform brings compensation into the modern age with clarity and transparency. We’re passionate about ensuring everyone is paid what they deserve, no matter their background or circumstances. We believe that when compensation is done right, everyone wins. Ravio is growing fast, which means you can too. We’ve established ourselves as the European leader in our space serving more than 1,200 clients, and now have our sights set on becoming the global go to place for compensation data and tools for managing compensation. Joining a startup and scaling it into a global product is one of the most challenging and rewarding experiences a career can offer. If that sounds exciting to you, you’re in the right place. The Role You’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. This is a role which encompasses implementation, value delivery, ongoing relationship building, as well as renewals and upselling. You’ll own a scale portfolio of 300+ SMB accounts, responsible for improving and maintaining account health and retaining and growing revenue across your book, using a hybrid of tech-touch and high-touch engagement. You’ll work closely with other teams across the business to share feedback from customers, and to influence the product roadmap based on what customers are telling us they need. What we’re looking for: Managing a scale portfolio. You’ll be responsible for a large and growing portfolio of SMB customers, using tech-touch tools (automation, segmentation, one-to-many outreach) alongside a hands-on approach for the accounts that need it, so you can prioritise your time where it has the most impact. Customer relationship building / empathy. You can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges. Commercial acumen. You’re comfortable negotiating and selling (this role includes revenue and renewal targets) Attention to detail, and able to leverage data to make decisions for individual customers and at scale across your portfolio. Teamwork. We work closely as a team, and we work cross functionally with ops, marketing, support and product team Sales / account management experience. Including prospecting and multi-threading, applied efficiently across a high-volume portfolio. Nice to have: Experience in HR tech / Reward / HR Nice to have, Language skills, with a preference for German or French What you’ll