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Customer Growth & Insights Manager/in (m/w/d)

METRO Österreich · Vösendorf, Mödling

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摘自雇主发布的职位信息 · METRO Österreich · 发布于2026年10月15日

METRO ist ein internationaler Lebensmittelgroßhändler mit einem vielfältigen Food- und Non-Food Sortiment, der bereits seit 55 Jahren in Österreich vertreten ist. Wir arbeiten weltweit für den Erfolg von unabhängigen Unternehmen. Wir arbeiten für über 500.000 Selbstständige österreichweit. Wir arbeiten für Umsetzer, Visionäre, Mutige, Abenteurer, jene die an sich glauben und ihre Träume verwirklichen. Wir arbeiten für unsere Kundinnen und Kunden! Zur Verstärkung unseres Teams in unserem Head Of…

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Jobhire: CRM/ CVM / Lifecycle/Retention Marketing Lead (US b2c subscription only) 昨天 远程 Unknown Company · Remote Job Type: Full-time About JobHire.AI JobHire.AI is a vertical AI agent that automates job search for professionals in the US market. We find, tailor, and apply to jobs on behalf of thousands of paying subscribers — at scale and with precision. We operate a subscription model with monthly and longer-term tiers, plus paid add-ons. We're entering a phase where deeper customer value management — not just acquisition — is the single biggest unlock for profitable growth. Why This Role Now We are spending efficiently to acquire users — but a substantial portion of revenue is left on the table after the first purchase. Reg→Purchase conversion is below where it should be. Rebill rates erode quickly past month one. Add-on attach is minimal. Our reactivation engine is currently offline. We've been operating an email-only CRM on a platform that doesn't return analytics through its API. That ends with this hire. This is a role for someone who has already done the transformation we need: turning a basic broadcast CRM into a measurable CVM function that drives incremental revenue across email, SMS, and web push — on the US market specifically. What You'll Own Funnel Conversion Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push. Own first-purchase activation across the first 7 days. Retention & Rebill Differentiate renewal sequences by plan tier (1 / 3 / 6 month). Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason. Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics. Reactivation Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure. Recover revenue from a base that is currently dormant due to deliverability issues. Add-on Monetization Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel. Channel & Tooling Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative). Recover and maintain email domain reputation. Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC). Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades). Measurement Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible. Expected Outcomes First 3 Months Email deliverability restored to historical baseline. Reactivation campaign launched with measurable incremental conversion against a holdout. Differentiated renewal flows live for 1 / 3 / 6 month plans. Decision (signed off with engineering) on omnichannel platform: migrate to Maestra or alternative. First 6 Months SMS and web push live as ongoing production channels in lifecycle flows. Measurable lift in Reg→Purchase conversion via paywall-abandonment and post-registration triggered sequences. Measurable lift in month-1 rebill rate via differentiated and intervention flows. Add-on attach rate (Resume Review, Resume Builder) materially up via CRM-driven sales sequences. Per-flow incremental revenue reported weekly via proper holdout methodology. 12 Months CVM channel contributing as a top-3 incremental revenue source for the company. Cross-channel lifecycle strategy (email + SMS + web push + iMessage/RCS as those channels mature in the US) live and documented. Process documentation and tooling stable enough to remove key-person risk. We keep our hiring process quick and simple: HR Introduction Call Team Interviews Challenge Reference Check (with three prior managers) Requirements You're a Fit If You Have 3+ years operating CVM/lifecycle programs on the US market specifically. US b2c subscription. This is non-negotiable — US deliverability, US carriers, US consumer behavior, US compliance. 5+ years total in CRM / lifecycle / CVM, with at least one stint owning the function end-to-end (not just executing). Hands-on operating experience with an enterprise omnichannel platform — Maestra strongly preferred; Braze, Iterable, Customer.io , or Klaviyo also relevant. Real, hands-on experience launching SMS as a marketing channel in the US (TCPA, A2P 10DLC, carrier compliance — not "I worked with a vendor who handled it"). Real, hands-on experience launching web push and measuring its lift. SQL good enough to pull your own segments and validate your own data. A subscription-business orientation: you think in LTV/payer, payback period, retention curves, and cohorts — not in opens and clicks. A track record of measurable incremental revenue from CRM, ideally validated through holdout. Bias toward action. We operate as a tiny team; you'll need to ship faster than you plan. Nice to Have Experience migrating off a damaged email domain. Experience in job search, career, HR-tech, or adjacent consumer subscription verticals (EdTech, FinTech, dating, streaming). iMessage Business / RCS experience. Communication (speak English and Russian). Benefits Clear mandate and ownership from day one. You're the function, not a contributor to it. The economics are highly leveraged — even a 5-percentage-point lift on month-1 rebill is meaningful to the bottom line of the company. Direct work with the CMO, CEO, and Growth PM. No layers, no politics. A market where your work is directly visible to users searching for their next job — outcomes you can feel. $4000-7000/month + 38DaysOff. weworkremotely 查看职位 → Product Marketing - ElevenAPI 4天前 远程 ElevenLabs · Remote · 全职 Growth 查看职位 → Head of Marketing 远程 Improbable · Remote - International · 全职 Somnia 查看职位 → Senior Marketing Manager 远程 Rover · Remote · 全职 查看职位 →

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