About the role
From the employer’s listing · Wego · posted 4 August 2026
<h3><strong>About WegoPro</strong></h3><p><strong>Business Travel. Simplified.</strong><br>WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly.<br>Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience.</p><h3><strong>What You’ll Do</strong></h3><p>As a Customer Support Specialist, you’ll be on the frontline of delivering exceptional travel experiences for our B2B clients. Your responsibilities will include:</p><ul><li><p>Managing end-to-end travel support for corporate clients, including flights, hotels, and ancillary services</p></li><li><p>Resolving booking-related issues in coordination with airlines, hotel partners, and our supplier network</p></li><li><p>Maintaining high customer satisfaction by providing prompt support across calls, emails, and chat</p></li><li><p>Taking complete ownership of customer issues and resolving them proactively</p></li><li><p>Navigating GDS platforms to process and modify bookings efficiently</p></li><li><p>Collaborating with internal teams (sales, operations, tech) to ensure seamless service delivery</p></li><li><p>Sharing feedback and suggestions to improve WegoPro’s customer support processes</p></li></ul><h3><strong>What We’re Looking For</strong></h3><h4><strong>Must-Haves:</strong></h4><ul><li><p>2+ years of experience in travel operations or customer support, preferably in a B2B or corporate travel setting</p></li><li><p>Hands-on experience with GDS platforms—Sabre, Amadeus, or Galileo (mandatory)</p></li><li><p>Excellent written and verbal communication skills in English</p></li><li><p>Proven ability to support customers across multiple channels (phone, email, chat)</p></li><li><p>A customer-first mindset with a strong service ethic</p></li></ul><h4><strong>Nice-to-Haves:</strong></h4><ul><li><p>Experience in a corporate travel agency or tech-enabled travel company</p></li><li><p>Familiarity with CRM and support tools like Intercom, Zendesk, or Salesforce</p></li></ul><h3><strong>Location Requirement</strong></h3><p>This is a full-time, office-based role located in <strong>Cairo (Nasr City)</strong>. Applicants mus