Credit and Collections Manager

GAQ427R213

This Manager role within Databricks’ Credit & Collections organisation is responsible for driving credit strategy, strategic customer collections, AR performance, and complex escalations across a high-growth, usage-based Data/AI business. The role combines financial and commercial judgment with hands-on customer engagement, functional oversight of collection operations, and governance of the outsourced collections model. This is a high-impact opportunity for a CA, CPA, or experienced finance professional to take ownership of credit risk, cash, strategic customer relationships, and AR performance at Databricks scale. This is an individual contributor position with an expectation to be hands-on.

The impact you will have

• Lead the Credit & Collections function for an assigned scope within Databricks, including credit policies, collection practices, risk mitigation, and escalation protocols
• Own credit assessment, risk reviews, credit limits, payment terms, credit holds/releases, and exception management within the established approval framework
• Make credit recommendations and decisions within delegated authority, balancing credit risk, cash conversion, and commercial considerations
• Personally manage collections strategy and executive-level escalations for strategic and high-value Databricks customers
• Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters
• Own the monthly AR performance framework, including collection targets, cash collected vs. target, CEI, ageing, write-offs, and cash forecasting
• Translate AR and credit trends into actionable insights for Finance leadership, including emerging risks, recovery outlook, and bad debt/reserve considerations
• Manage the Accenture collections engagement, including SLA/KPI governance, account allocation, quality, process adherence, escalations, and corrective actions
• Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance leadership to resolve high-impact credit and collection matters
• Identify systemic drivers of delinquency and credit exposure and lead initiatives to strengthen controls, processes, and collection effectiveness
• Drive process transforma