Commercial Operations Specialist

We are seeking a Commercial Operations Specialist to join the Commercial Operations team of a global life sciences company in Singapore. The role supports external customers, the sales team and internal stakeholders with queries and inquiries in a professional, timely and accurate manner. This is a 1-year contract role, working onsite in Singapore under close supervision and reporting to the Commercial Operations Manager.

Key Responsibilities

• Manage order inbox assignments and enter orders received via electronic and manual methods, including credits and debits, replacements, returns and complex products
• Review and edit orders to ensure accuracy and timely delivery; follow up or re-promise order commitments where needed
• Manage customer order releases in a timely and effective manner
• Handle inbound customer calls, queries and complaints in a positive, approachable and helpful way
• Validate pricing by reviewing customer Purchase Orders against quotations, liaising with the Pricing and Contracts team where required
• Assist in investigating complaints and credit requests; serve as the first escalation point for product returns and credit requests
• Coordinate with shipping agents and intercompany teams on shipments
• Ensure documentation is attached to orders and customer interactions are recorded in SAP / SFDC
• Process activities in compliance with Customer Service Procedures, SOPs and SDS requirements (ISO 9001)
• Support customer satisfaction initiatives, administrative tasks, and sales and supply chain functions as needed

Requirements

• Minimum 1 year of experience in a customer contact / customer service centre environment
• High School Diploma required; Bachelor’s degree in Business Administration preferred
• English required; Chinese and/or Malay (written and verbal) preferred
• Proficient in MS Office; knowledge of SAP is an advantage
• Excellent communication and interpersonal skills; able to multitask and handle disputes calmly
• Customer-service and results oriented, with a high level of dedication and responsibility